Reference

Our Terms, Your Rights, and How We Operate

These legal terms govern your account and activity on wj2j. Access to our lobby and payment services — including bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible.

Bangladesh-eligible accountsbKash, Nagad, Rocket coveredAccount terms apply on signupAvailability subject to local law
wj2j Our Terms, Your Rights, and How We Operate
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only the information needed to run your account, process payments, and meet our compliance obligations. Your data is not sold to third parties. We use SSL encryption on all account pages and payment flows, including bKash, Nagad, and Rocket transactions. You can request access to the data we hold on you at any time through your account settings or via email support.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure, in line with our compliance obligations. You can request deletion where local law allows it.

Cookie Policy

We use cookies to keep your session active, remember your lobby preferences, and measure how the site performs. You can manage cookie settings from your browser at any time without affecting core account functions.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. Never share your OTP with anyone — our team will never ask for it through chat or email.

Your Rights and Requests

You have the right to access, correct, or request removal of your personal data. Submit requests through the Help Centre or email support, and we will respond within the timeframe required by applicable rules.

LEGAL SUPPORT CONTACT

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to flag a concern about how we handle your information, our support team handles legal and policy queries through the channels below. Response times vary, but we aim to acknowledge policy-related requests within one working day.

Live Chat Start a chat from your account dashboard any time. Legal and policy questions are routed to the right team. Available for all verified account holders.
Email Support Send your query to our support address from your registered email. Include your account username so we can locate your record and respond accurately.
Account Help Centre Log in and visit the Help section for policy documents, terms updates, and a step-by-step guide to submitting a data or account request.

Common Legal and Policy Questions

If something in our terms is unclear, these answers cover the questions we hear most often about account rights, data handling, and how our policies work in practice.

Our terms apply to all accounts equally. However, whether you can access wj2j at all depends on your local law and whether your area falls within an eligible region. We recommend checking before you open an account.

Log in, go to the Help Centre, and submit a data access request. Alternatively, email us from your registered address with your account username. We will confirm receipt and respond within the required timeframe.

Yes, where local law permits it. Submit a deletion request through the Help Centre or via email. We may need to retain certain transaction records for compliance purposes even after deletion is processed.

Payment details linked to your account — including bKash, Nagad, or Rocket — are removed from active systems after account closure, subject to any retention period required for transaction compliance records.

We notify you of material changes through your registered account — either via an on-screen notice when you next log in or through the email address on your account. Continued use after notice means you accept the updated terms.

Contact us immediately via live chat from a secure device. We will put a temporary hold on your account and walk you through the OTP reset and verification steps to secure it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.