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Terms and Conditions for Your wj2j Account

These terms set out what you agree to when you open and use your wj2j account. Access to the lobby, wallet, and payment options — including bKash, Nagad, and Rocket — depends on your local law and the eligible regions we serve.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket wallet termsOne account per personWe may update these terms
wj2j Terms and Conditions for Your wj2j Account
HOW WE PROTECT YOU

Account Security and How We Handle Your Data

Your account data is stored with SSL encryption in transit. We do not share your personal information or wallet details with third parties outside what is needed to process your bKash, Nagad, or Rocket transactions. You can request a copy of the data we hold or ask us to close your account at any time through the support channels above.

Data Retention

We keep your account records for as long as required by the terms you agreed to and applicable regional obligations. Closed accounts are archived, not immediately deleted.

Wallet Verification

Payment details — your bKash, Nagad, or Rocket number — are verified against your account registration. We do not store full wallet credentials beyond what the transaction requires.

Account Access Control

Each account is protected by your login credentials and an OTP sent to your registered mobile number. Do not share your OTP with anyone, including support staff.

Change Requests

To update registered wallet details or request your data, contact support with your account ID. Changes to payment methods require identity re-verification before they take effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about your account terms, a transaction that does not match your records, or a request to close your account, our support team handles each of these through the channels below. Response times vary by channel; live chat is the fastest path for urgent account matters.

Live Chat Open the chat widget from the lobby for real-time help with account terms, wallet verification questions, or transaction disputes.
Email Support Send account-specific requests — including term clarification or closure requests — to our support address listed in your account settings.
Account Help Centre The Help Centre inside your account covers common term queries, wallet verification steps, and how to update your registered payment details.

Common Questions About These Terms

These questions cover what our account holders ask most about eligibility, wallet rules, and how to act on these terms.

You must be of legal age in your region and accessing from an eligible area. Account opening is subject to your local law — check whether casino or sportsbook access is permitted where you are before registering.

No. The wallet you use to deposit must be registered in your own name. Transactions from a wallet belonging to another person will be held and may result in account suspension under our verification terms.

Submit a closure request through live chat or email support with your account ID. We archive your records after closure; active balances are returned to your registered withdrawal wallet before the account is closed.

We update the revised date on this page whenever terms change. Continued use of your account after the revised date counts as acceptance. Check this page periodically if you want to track changes.

Yes, if we detect activity that conflicts with these terms — such as mismatched wallet ownership or multiple accounts — we may suspend access immediately. You can contact support to query any suspension and request a review.

Contact our support team with your account ID and a data request. We will confirm what we hold and provide it through a secure channel. Requests are handled in line with the retention policy described in these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.